Challenges
CareCloud preferred to use a comprehensive solution to help medical groups achieve clinical, financial, and operational excellence through a powerful single cloud-based platform, Breeze. The challenges they faced included:
- Any integration efforts to link the existing enterprise-wide systems to the platform do not adversely affect other systems in any way.
- Streamlining the patient intake and check-in process in Breeze, have patients check-in at home, and upload intake forms directly to the hospital’s PM and EHR via Breeze.
- Maintaining FHIR Compliance Standards.
Another key challenge for CareCloud was to complete the integration quickly while managing constantly changing requirements, and incorporating new features and enhancements.
Agnos deployed its pro-Agile engagement and delivery models to overcome these constraints and helped CareCloud to successfully implement patient experience solutions and integrate the existing systems with Breeze, and to release the product update as scheduled. This resulted in Agnos helping CareCloud gain major strides in the healthcare industry.
I am Senior Principal Systems Architect at CareCloud, an Innovative cloud-based computing platform for healthcare. We have used Agnos Consultants since 2016. Agnos has a strong leadership team; this team is useful when we were looking to seamlessly onboard consultants as our needs grew. We used Agnos in various short/long term projects and tec...Tony Grassa
As Director of Engineering, I’ve had the opportunity to work closely with Agnos and have nothing but praise for their technical expertise and the high quality of work they deliver. Agnos consultants have provided many valuable contributions to our projects. Their professionalism and stalwart dedication to our ever-changing needs are some of th...Adrian Martin
I appreciate all the time you guys invested with us even with all the ups and downs. Your commitment to me and the CareCloud team was really remarkable and lead to some amazing results.Josh Siegel
Technology Stack Used
JSON schema
tools
JS Library
GraphQL
React & Angular
AWS cloud
platform
GraphDB
Agnos helped CareCloud offer excellent patient experience solutions by simplifying patient communication with the practice.
Patients were able to fill in intake forms through their mobile, which got uploaded directly to the hospitals’ PM and EHR, all while customizing every step of the way.
Patients were able to now fill the check-in forms from their phones for their appointments using Breeze and were able to cancel the appointments beforehand, reducing the ‘no shows’ percentage. Pre-populated forms with known patient information drastically reduced the check-in time.
Patients were able to receive direct notifications from the practice, deal with their providers, and stay engaged beyond the practice walls via their phones, saving invaluable time and effort.
Patients were able to sign in and fill in the feedback directly through their mobile and they were able to make payments however and from wherever they want, offering a ‘wow’ experience. Agnos helped to set up the practice authorization settings to ensure all patient data is safe & secure.
.webp?width=1299&height=802&name=carecloud%20ils@3x-100%20(1).webp)
Agnos helped CareCloud Integrate Electronic Health Records (EHR) for Enterprise Healthcare.
We helped CareCloud in :
- FHIR Terminology Service infrastructure (ValueSet expansions & CodeSystem lookups)
- Settings inheritance & context resolution using a GraphDB
- Breeze Integration with the EHR Go
- Go organization strategy configuration
- Registry for Business Process Model & Notation (BPMN) workflows
- User roles & permissions
Besides, Agnos helped CareCloud build and implement Fast Healthcare Interoperability Resources (FHIR) terminology service infrastructure, describing data formats and elements and an application programming interface (API) for exchanging electronic health records. The standard was created by the Health Level Seven International (HL7) healthcare standards organization.
This facilitated interoperation among the hospital’s legacy healthcare systems. Agnos helped CareCloud integrate its Breeze app to the practice management and Go EHR systems, without causing any disruption.
Agnos also determined the POC charting strategy. It began with engaging all stakeholders in the process of system selection and implementation especially surrounding the configuration of data entry templates, clinical decision support, and how the system will be rolled out. Agnos thus helped optimize the use of EHR at the POC.
1. Automatic upload of intake forms helped improve access to timely information at point-of-care and reduced duplicated efforts by admin staff. This integration has made it easy for patients to view and pay their own balances and to save their payment preferences.
2. This integration helped save time with single patient account information shared with all providers.
3. The integration also supports best practice protocols for practitioners, enabling them to work smarter. Practitioners were able to get customized patient data views and can deliver timely, efficient value-based insights-driven care. Population health services, data collection, and reporting capabilities for MACRA quality initiatives can be leveraged.
4. Practitioners and administration can access where the patients are in the appointment workflow, have visibility to canceled appointments, patients pending to be checked- in, already checked in, waiting to be seen by the provider, and those who checked out. It also informs about billing for the patient and the time between check-in and check-out for a patient, making the practice more accountable and highly efficient in serving the patients.
Gaurav Saraf Chief Product Officer, Agnos
.webp)
We are building a Customer-obsessed culture at Agnos. We pride ourselves on having an insatiable desire to gain deep-dive industry and domain knowledge and marry that expertise with truly world-class software delivery. It is our passion to "Co-Build" with our customers so that we build Better software Faster at the Lowest Cost possible...Together!
Gaurav has been offering technical leadership in building digital health products now for eight years. With rich experience and expertise in software development, Gaurav has helped clients successfully build and implement integrated EHR systems, Patient Intake Management Software, Health apps & systems used by Fortune 500 companies, and more. He has offered consulting services to many healthcare startups while working at Persistent Systems.
Besides leading product development teams, he likes to evangelize FHIR & solve problems in system design, micro-service orchestration, front-end engineering (web & mobile), and cross-platform development.
